When I’ve written about social security payments before, I’ve at times referred to Funeral Payments as a example of where the system goes wrong – as in my blog, here. It has too many moving parts to be workable. I was interested, then, and pleasantly surprised, to see that applicants have few complaints about the application process. You can see what’s asked here, because the Scottish Government has understood that people need alternatives to on-line processes. It’s still a convoluted process: applicants are asked about themselves, whether they get benefits, their relationship to the deceased person, the estate’s resources and the funeral arrangements.
Most complaints in the claimant feedback, however, are about something else entirely: the details on equalities, which account for the last five pages of the form. People resent those questions, it seems, because they’re not really about the process at all – and the questions are consequently seen as intrusive, in a way that the earlier questions are not. People should be able to bury their mother without having to tell a government agency that they’re gay.